Refund policy
Abbas Ali Hardware
Last Updated: 7 September 2026
We want our customers to be satisfied with their purchases. This Return & Refund Policy explains how returns, exchanges and refunds are handled for purchases made through www.abbasalihardware.com.
This policy is subject to applicable UAE consumer-protection laws. Nothing in this policy is intended to remove a mandatory consumer right.
1. Contact Us Before Returning a Product
Please contact us before sending any product back.
Provide:
- Order number
- Customer name
- Contact number
- Product name
- Reason for return
- Photographs or videos where relevant
Phone / WhatsApp: +971 50 963 5097
Email: abbasramlawala@aol.com
2. Damaged Products
If a product arrives damaged, please inform us as soon as reasonably possible.
We may request photographs or videos showing:
- Product damage
- Packaging
- Shipping label
- Product identification/serial number where applicable
We will assess the issue and, where appropriate, arrange replacement, repair, refund or another appropriate resolution.
3. Incorrect Product
If you receive a product different from the one ordered, please contact us promptly.
After verification, we may arrange an appropriate replacement, collection or refund.
4. Defective Products
If a product has a manufacturing defect or other issue covered by applicable consumer rights or warranty terms, please contact us.
Depending on the circumstances and applicable warranty, the product may be:
- Repaired
- Replaced
- Refunded
- Referred to the manufacturer or authorised service provider
5. Change of Mind / Incorrect Product Selection
Where a customer requests a return because they changed their mind or ordered the wrong product, the return may be accepted subject to the product being suitable for resale and any applicable product-specific conditions.
Generally, the product should be:
- Unused
- Uninstalled
- Unmodified
- In original condition
- In original packaging where applicable
- Complete with accessories and documentation
6. Products That May Not Be Returnable
Where permitted by applicable law, returns may be restricted for products that have been:
- Customised
- Specially ordered
- Cut to customer specifications
- Modified
- Installed
- Used
- Damaged through customer misuse
- Made specifically to customer requirements
Any applicable restriction should be communicated where reasonably possible.
7. Installation
Products that have already been installed may not be eligible for a change-of-mind return because their condition and resaleability may have been affected.
This does not affect mandatory rights relating to defective or incorrectly supplied products.
8. Return Inspection
Returned products may be inspected before a refund or exchange is approved.
Where a return does not satisfy the applicable return conditions, we may contact the customer to discuss the available options.
9. Return Shipping
Where the return is due to our error, such as an incorrect product being supplied, we will make reasonable arrangements to resolve the issue.
Where the return is requested for reasons such as change of mind or incorrect selection, return/delivery costs may apply where permitted.
10. Refunds
Approved refunds will normally be processed through the original payment method where reasonably possible.
Bank/payment-provider processing times may affect when the amount appears in the customer's account.
11. Cash-on-Delivery Orders
Where an eligible cash-on-delivery order is approved for refund, we may request bank details or another appropriate method to process the refund.
Customers should provide accurate information for receiving refunds.
12. Promotional Products
Products purchased during promotions may be subject to specific promotional terms.
Any such terms will be communicated at the time of the promotion.
13. Warranty Claims
A manufacturer's warranty may apply to certain products.
Warranty claims may be subject to manufacturer terms and conditions.
We may request proof of purchase, product photographs, serial numbers and other information needed to process a warranty claim.
14. Contact Us
Abbas Ali Hardware
Phone / WhatsApp: +971 50 963 5097