Terms of service

Abbas Ali Hardware — www.abbasalihardware.com

Last Updated: 7 September 2026

Welcome to Abbas Ali Hardware. These Terms & Conditions govern your use of www.abbasalihardware.com and your purchase of products through our website.

By accessing or using this website, or by placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. Business Information

Legal / Trade Name: ABBAS ALI HARD & ELECT. WARE TR. EST.
VAT Registration Number (TRN): 100370332700003
Country: United Arab Emirates

Registered Business Address:
MUWAILAH COMMERCIAL, SHARJAH, UNITED ARAB EMIRATES, P.O. BOX 37153. 

Shop Address:
Muwailah Commercial, Sharjah, behind University City Street, Shop No. 1, Ground Floor.

Phone / WhatsApp: +971 50 963 5097
Email: abbasramlawala@aol.com

2. Products

Abbas Ali Hardware sells products including, but not limited to:

  • Hardware and metal tools
  • Workshop tools
  • Building materials
  • Electrical products and electrical fittings
  • Sanitary products and sanitary fittings
  • Paints and related products

These activities correspond to the activities listed on the company's trade licence.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications and other information displayed on the website are accurate.

However, actual product colour, packaging, appearance or minor specifications may vary from photographs or descriptions due to manufacturer changes, production batches or differences in display devices.

3. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or payment confirmation.

If a product becomes unavailable after an order has been placed, we may contact you regarding an alternative, revised delivery time or refund, as applicable.

4. Prices and VAT

All prices displayed on the website are in United Arab Emirates Dirhams (AED) unless otherwise stated.

Where applicable, VAT will be charged in accordance with UAE VAT requirements.

Abbas Ali Hardware is registered for UAE VAT under TRN 100370332700003.

Prices may be changed or updated at any time. Such changes will not affect an order that has already been accepted and confirmed, except in cases of an obvious pricing or technical error.

5. Orders

When you place an order through our website, you are requesting to purchase the selected products.

An order will be considered accepted once Abbas Ali Hardware confirms the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Incorrect customer information
  • Inability to deliver to the specified location
  • Unavailability of the requested quantity

If payment has already been received for an order that is cancelled by us, the applicable amount will be refunded.

6. Payment

We may offer different payment methods, including online payment, bank transfer, cash on delivery or other payment methods made available on the website.

Orders paid through bank transfer may remain pending until payment has been verified.

Online card payments may be processed through third-party payment service providers. We do not intend to store complete payment-card details on our website.

7. Delivery

We will make reasonable efforts to deliver orders within the estimated delivery period communicated to the customer.

Delivery times may vary depending on:

  • Product availability
  • Delivery location
  • Courier availability
  • Public holidays
  • Weather conditions
  • Traffic or transportation restrictions
  • Circumstances outside our reasonable control

Customers are responsible for providing an accurate delivery address and active contact number.

Additional delivery charges may apply to certain locations or special delivery requirements where communicated before delivery.

8. Delivery Inspection

Customers are encouraged to inspect products when they are received.

If an item is visibly damaged, incorrect or materially different from the ordered product, please contact Abbas Ali Hardware as soon as possible and provide photographs and order details.

This does not affect any mandatory rights available to consumers under applicable UAE law.

9. Returns and Exchanges

Returns and exchanges will be handled according to our Return & Refund Policy and applicable UAE laws.

Where a product is defective, damaged, incorrectly supplied or otherwise covered by applicable consumer rights, customers should contact us promptly.

For a return requested because the customer has changed their mind or ordered an incorrect product, additional conditions may apply.

Where applicable, returned products should:

  • Be unused
  • Be in their original condition
  • Include original packaging
  • Include accessories and other components
  • Not have been installed, modified or altered

Certain products may not be eligible for return where permitted by law, particularly customised, specially ordered, cut, modified, installed or used products.

Nothing in this policy is intended to remove a consumer right that cannot legally be excluded.

10. Refunds

Where a refund is approved, it will generally be processed through the original payment method where reasonably possible.

The time required for the refund to appear in a customer's account may depend on the relevant bank or payment service provider.

11. Warranty

Where applicable, products may be covered by a manufacturer's or supplier's warranty.

Warranty terms and periods vary by product and manufacturer.

For warranty claims, customers may be required to provide:

  • Order or invoice details
  • Product details
  • Serial number, where applicable
  • Photographs or videos
  • Details describing the problem

Warranty coverage may not apply to damage resulting from misuse, incorrect installation, unauthorised modification, negligence, accident, normal wear and tear or failure to follow manufacturer instructions, subject to applicable law.

12. Installation

Unless specifically stated otherwise, purchase of a product does not include installation.

Customers are responsible for ensuring that products are installed correctly.

For electrical, plumbing, structural or technically specialised products, professional installation by a suitably qualified person may be required.

Abbas Ali Hardware shall not be responsible for damage caused by incorrect installation or improper use, subject to applicable UAE law.

13. Custom and Special Orders

Some products may be specially ordered, sourced or customised according to customer requirements.

Once such an order has been confirmed, cancellation or return may be restricted because the product has been specifically sourced or modified for the customer.

Any applicable restrictions will be communicated to the customer before confirmation where reasonably possible.

14. Customer Accounts

If customers create an account on the website, they are responsible for maintaining the confidentiality of their login information and for activities carried out through their account.

Customers must provide accurate information and must notify us if they believe their account has been accessed without authorisation.

15. Intellectual Property

All content appearing on www.abbasalihardware.com, including:

  • Abbas Ali Hardware branding and logos
  • Product photographs
  • Text
  • Graphics
  • Website design
  • Product descriptions
  • Videos
  • Other website materials

is owned by Abbas Ali Hardware or the relevant rights holder.

No content may be reproduced, copied, modified, distributed or commercially used without prior written permission, except where permitted by law.

16. Website Accuracy

We make reasonable efforts to keep the website information accurate and current.

Occasionally, technical, typographical or product-information errors may occur.

If an error is discovered, we reserve the right to correct it and, where necessary, contact customers affected by the error.

17. Website Availability

We do not guarantee that the website will always be available or operate without interruption.

Temporary interruption may occur because of maintenance, technical problems, security issues, internet failures or other circumstances outside our reasonable control.

18. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways
  • Courier and delivery companies
  • Website hosting providers
  • Analytics services
  • Manufacturers and suppliers

Third-party services may have their own terms and privacy policies.

19. Customer Responsibilities

By using our website, customers agree to:

  • Provide accurate information
  • Use the website lawfully
  • Provide correct delivery details
  • Use purchased products appropriately
  • Follow manufacturer instructions
  • Obtain professional installation where required
  • Not use the website for fraudulent purposes

20. Privacy

Customer information may be collected and processed for purposes including:

  • Processing orders
  • Payment processing
  • Delivery
  • Customer support
  • Warranty claims
  • Returns and refunds
  • Improving our services
  • Complying with legal obligations

Customer information will be handled in accordance with our Privacy Policy and applicable UAE laws.

21. Marketing

Where permitted by applicable law, Abbas Ali Hardware may communicate information about products, promotions, offers and services.

Customers may request to stop receiving promotional communications.

Please note that the company's Sharjah trade licence states that a permit is required when conducting promotional activities and prohibits distribution of advertisements in public places and residential areas.

22. Complaints

If you have a complaint regarding a product, order, delivery or service, please contact us directly.

Please provide your order number, invoice details and supporting photographs or documents where relevant.

We will make reasonable efforts to investigate and resolve complaints.

23. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, fire, flooding, government restrictions, transportation disruption, strikes, supplier disruption, internet failures or other similar events.

24. Changes to These Terms

Abbas Ali Hardware may update these Terms & Conditions from time to time.

The latest version will be published on this page together with the date on which it was last updated.

25. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the United Arab Emirates.

Any dispute shall be subject to the jurisdiction of the competent courts of the UAE, subject to applicable mandatory consumer rights and jurisdictional requirements.

26. Consumer Rights

Nothing in these Terms & Conditions is intended to remove, restrict or reduce any mandatory rights provided to consumers under applicable UAE laws and regulations.

If any provision conflicts with a mandatory legal requirement, the applicable legal requirement shall prevail.

27. Contact Us

ABBAS ALI HARD & ELECT. WARE TR. EST.

Website: www.abbasalihardware.com
Phone / WhatsApp: +971 50 963 5097
Email: abbasramlawala@aol.com
P.O. Box: 37153, Sharjah, UAE

Shop: Muwailah Commercial, Sharjah, behind University City Street, Shop No. 1, Ground Floor.