Shipping policy
Abbas Ali Hardware
Last Updated: 7 September 2026
This Shipping & Delivery Policy applies to orders placed through www.abbasalihardware.com.
1. Delivery Area
We currently aim to provide delivery services within the United Arab Emirates, subject to product availability, delivery location and courier coverage.
Certain remote, restricted or difficult-to-access locations may be subject to additional delivery charges or restrictions.
2. Order Processing
Orders are normally processed after successful order confirmation and payment verification where applicable.
Processing time may vary depending on:
- Product availability
- Order quantity
- Product type
- Special-order requirements
- Payment verification
- Delivery location
3. Delivery Time
Estimated delivery times will be communicated during checkout or after order confirmation where applicable.
Delivery times are estimates and are not guaranteed unless a specific delivery commitment has been expressly agreed.
4. Delivery Charges
Delivery charges may depend on:
- Delivery location
- Order value
- Product size
- Product weight
- Quantity
- Special handling requirements
The applicable delivery charge will be communicated during checkout or before order confirmation where applicable.
5. Large or Heavy Products
Certain hardware, building materials, tools or other heavy/bulky products may require special transportation.
Additional charges or delivery arrangements may apply.
We may contact the customer before dispatch where special delivery arrangements are required.
6. Customer Availability
Customers should ensure that someone is available to receive the order at the agreed delivery location.
If delivery cannot be completed because:
- Nobody is available;
- The address is incorrect;
- The customer cannot be contacted;
- Access to the location is unavailable; or
- The customer refuses delivery,
a second delivery attempt or additional delivery charges may apply where permitted.
7. Correct Delivery Information
Customers are responsible for providing accurate:
- Name
- Mobile number
- Building/villa number
- Street
- Area
- Emirate
- Delivery instructions
Abbas Ali Hardware is not responsible for delays caused by incorrect or incomplete information supplied by the customer.
8. Inspecting Your Order
Customers should inspect the package and products upon delivery where reasonably possible.
If an item is visibly damaged or incorrect, please inform the delivery person where possible and contact us immediately.
Photographs of the product and packaging may be requested.
9. Damaged During Delivery
If a product appears to have been damaged during transportation, contact us as soon as possible.
We will investigate the issue and, where appropriate, arrange replacement, repair, refund or another suitable resolution.
10. Delivery Delays
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:
- Traffic
- Weather
- Public holidays
- Courier delays
- Vehicle problems
- Supplier delays
- Government restrictions
- Unexpected operational issues
We will make reasonable efforts to minimise such delays.
11. Product Availability
If a product becomes unavailable after an order is placed, we may contact the customer to discuss:
- An alternative product
- Revised delivery date
- Partial delivery
- Cancellation/refund
12. Split Deliveries
Where an order contains products with different availability or delivery requirements, we may arrange delivery in more than one shipment.
Any additional delivery charges will be communicated where applicable.
13. International Delivery
Unless expressly stated otherwise at checkout, our standard delivery service is for the UAE.
International delivery, if offered in the future, will be subject to separate shipping costs, customs requirements, taxes and destination-country regulations.
14. Contact
For delivery enquiries:
Abbas Ali Hardware
Phone / WhatsApp: +971 50 963 5097